Refund policy

At Strawbiz, we take pride in the quality and craftsmanship of our handmade products. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a fair and straightforward refund policy to ensure your peace of mind.


Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Request for return must be initiated within 48 hours of receipt.
  • The item must be unused, in its original condition, and in the original packaging.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.


Please note that due to the nature of handmade products, slight variations in color, texture, or design are normal and are not considered defects. Returns for these reasons may not be eligible for a refund.


Non-Refundable Items

The following items are not eligible for refunds:

  • Custom or personalized products
  • Items damaged due to improper care or misuse


How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email us at contact@strawbiz.com or call +91-8877700087 within the return window to initiate the process. Please include your order number and reason for the return.
  2. Return Shipping: Customer can opt for any shipping method as convenient. The customer is responsible for the cost of return shipping unless the item is defective or incorrect. Return Address: 

    Strawbiz LLP, C/O CMBC Startup Hub, Building no 76/1, Second Floor, Vruksha Arcade, Dommasandra Circle, Sarjapur Road, Bangalore 562125

  3. Packaging: Ensure the item is securely packaged to prevent any damage during return shipping. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.

Late or Missing Refunds

If you haven’t received your refund after the stated processing time, please:

  • Check with your bank or credit card provider, as processing times may vary.
  • If you still have not received your refund, please contact us at contact@strawbiz.com for assistance.

Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us within 7 days of receiving your order. Exchanges are subject to product availability, and you will be responsible for any additional shipping costs unless the exchange is due to a defective or incorrect item.

Damaged, Defective or Wrong Items

If you receive a damaged, defective or a wrong item, please notify us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you. Please provide a description of the defect and photographs, if possible, when you contact us.

Wrong item replacement cannot be claimed if it is a customised order. 


Refunds for International Orders

For international orders, the customer is responsible for return shipping costs, and any customs duties, taxes, or fees paid during the initial purchase are non-refundable. Refunds will be issued in the original currency used for the transaction, and fluctuations in exchange rates may result in a different refund amount than the original payment.

Contact Us

For any questions or concerns regarding this Refund Policy, please contact us at:


Thank you for shopping at Strawbiz. We value your purchase and are committed to providing you with the best customer service and products.